Return and Cancellation
Introduction
At Braand Focus, we are committed to providing a wide range of brand management services, including website design and development, SEO, videography, event management, graphic design, and social media management. We value your satisfaction and strive to offer exceptional services. This Returns and Cancellations Policy outlines the procedures and guidelines for requesting returns, refunds, or cancellations for our services.
- Eligibility for Returns and Cancellations
To be eligible for returns, refunds, or cancellations, you must meet the following criteria:
You have made a payment for one of our services.
Your request complies with the specific conditions outlined in this policy.
You have complied with the terms and conditions associated with the service.
- Service-Specific Policies
Please review the service-specific policies below to understand the terms related to returns, refunds, or cancellations for each service we offer:
2.1 Website Design and Development Services
Returns and Cancellations: If you wish to cancel your website design and development project, you may do so within 5 days of initiating the contract. If no work has been initiated, you are entitled to a full refund. If work has already commenced, a refund will be calculated based on the work completed up to the date of cancellation.
2.2 SEO (Search Engine Optimization) Services
Returns and Cancellations: You can request the cancellation of SEO services within 5 days of entering into the contract. If no SEO work has been conducted, you will receive a full refund. If work has begun, a refund will be calculated based on the work completed up to the date of cancellation.
2.3 Videography Services
Returns and Cancellations: For videography services, cancellation requests are accepted within 5 days of booking the service. If no pre-production work has commenced, you are entitled to a full refund. If pre-production has started, the refund will be adjusted based on the work completed.
2.4 Event Management Services
Returns and Cancellations: If you need to cancel an event management service, please notify us within 5 days of contracting our services. If no event planning has taken place, you will receive a full refund. If planning has begun, the refund will be determined based on the work accomplished.
2.5 Graphic Design Services
Returns and Cancellations: For graphic design services, cancellations can be requested within 5 days of initiating the contract. If no design work has been done, a full refund will be issued. If design work has started, the refund will be calculated based on the work completed.
2.6 Social Media Management Services
Returns and Cancellations: Cancellation of social media management services is accepted within 5 days of entering the contract. If no social media work has commenced, a full refund will be provided. If work has already started, the refund will be adjusted according to the work completed.
3. How to Request a Return, Refund, or Cancellation
To initiate a return, refund, or cancellation request, please follow these steps:
Contact our customer support team at (Atinder sir contact)
Provide details about the service you are requesting a return, refund, or cancellation for.
Our team will review your request and respond within 10 business days with further instructions.
4. Processing Time
Returns, refunds, or cancellations will be processed within 15 business days from the date of approval. The refund will be issued using the same payment method you used for the initial transaction.
5. Contact Us
If you have any questions or concerns about our Returns and Cancellations Policy, please contact us at:
Email:
Phone:
Address:
6. Policy Updates
We reserve the right to modify or update this Returns and Cancellations Policy at any time. Any changes will be posted on this page, and the revised policy will become effective immediately upon posting.
By using our services, you agree to abide by the terms and conditions of this policy.
Thank you for choosing Braand Focus for your brand management needs. We look forward to serving you with excellence.
